D. What do you need help with?
Are you able to connect to the truck using the EZ TRAC diagnostic plug and our software?
Have you downloaded & installed Phases and are you using our cable kit?
Check your connection (help topics)
Cable connection help:
- Verify 3-pin fully seated, no bent pins/corrosion, clicks to lock
- USB serial adapter light is on
- Driver is installed in laptop (Device Manager)
- Ignition is ON and ECU has power
When you open Phases, what happens?
Connection Issue
Action: This means you are not connected to the truck. Check cable/USB/ignition/ECU power issues.
Configuration Not Found
Action: You don't have the configuration loaded. Follow instructions:
https://eztrac.files.com/f/87bea468cc1e652d
https://eztrac.files.com/f/87bea468cc1e652d
Password Level Issue
Action: Not on correct password level. In Phases → Configuration → User Level → Expert → password `gta`.
Program Missing
Action: You need the correct program file and parameter file loaded.
Installation Issue
Action: Reinstall software / check installation.
What part of Startup Tool is giving you a problem?
Startup Tool Password
Action: Password is `ez2start`.
No Comm Port Available
Action: Click COM Port button and choose the port shown in Device Manager.
Comm Port Timeout
Action: Click OK and try again; may require going back one step.
Park Brake Not Set Error
Action: Make sure there are no CAN BUS errors, air > 100 psi, and park brake is set.
Still Cannot Clear Park Brake Error
Action (steps):
1. Back to main screen
2. Customize → Vehicle Characteristics → Park Brake Information Type
3. Set value to 2, Enter, Enter
4. Turn off truck and restart Phases
5. Try Startup again
6. When done, change value back to 0
1. Back to main screen
2. Customize → Vehicle Characteristics → Park Brake Information Type
3. Set value to 2, Enter, Enter
4. Turn off truck and restart Phases
5. Try Startup again
6. When done, change value back to 0
ZP1, ZP2 Screen Timeout
Action: Once that screen appears you have ~10 seconds to start the engine or it will fault out.
Values Don't Refresh
Action: Try another USB port, check cable, keep cable away from power wires.
Other Issues
Action: Contact EZ TRAC service: eztracservice@tdsdrive.com or (844) 289-3987.